Ordering & Delivery
How to Order
To buy an item you must first add it to your shopping basket, to do this simply click on the "Add to Basket" button alongside the item you wish to buy. If the item has options available (e.g. format) you should select your desired option before clicking on the button. If you require a quantity other than 1 you should also enter this before clicking on the button.
Your shopping basket is displayed each time you add an item or can be displayed at any time by clicking on the "Your Basket" link. To remove an item from your basket simply enter a quantity of 0 and click on the "Update Basket" button.
Your basket also displays the delivery charge associated with your order and allows you to select the delivery option you require.
Once you have added all of the items you wish to purchase to your basket you should proceed to our secure checkout by clicking on the "Proceed to Checkout" button within your basket or by clicking on the "Checkout" link.
You must now decide how you will pay for your order. Secure on-line payment by credit or debit card is available via WorldPay, alternative methods are available for those who do not have a credit card or who do not wish to pay on-line. From this point on simply follow the on-screen instructions associated with each payment method.
All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.
We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.
If you require guideline currency conversions, we recommend the XE.com Personal Currency Assistant.
We aim to ship all orders within 5 working days of receiving your payment. If we cannot, we will attempt to contact you and give you the option to cancel your order.
Free of charge (unless stated otherwise).
Each item in the shop belongs to one of two bands - items in Band A are charged at £2.00 per item and items in Band B are charged at £3.00 per item. Typically CDs/cassettes are Band A and videos/books are Band B. The total delivery charge for your order is calculated by adding together the charge for each item subject to a maximum of £20.00 per order.
For example, if you have three items in Band A you will be charged £6.00; if you have 10 items in Band B then you will be charged £20.00.
The shopping basket automatically calculates and displays the amount of postage you will pay each time you add an item to it.
The delivery charge does not include customs, brokerage and other fees which differ from country to country. These charges will be collected at the time of delivery by the shipping company.
Returns & Complaints
We hope that you will be happy with your purchases, however you may return unused items within 7 days and we will either exchange them or refund you. Please note that we are unable to refund postage costs unless the items are faulty/damaged or if we have made a mistake.
If you change your mind about your order then please telephone or e-mail us as quickly as possible so that we can try to cancel or alter the order before postage costs are incurred.
If there is a mistake in your bill or your payment please contact us immediately so that we can rectify the matter.
Any complaints about payment or goods will be acknowledged within 5 working days and we will keep you informed of the action we take.
These terms and conditions do not affect your statutory rights as a consumer.
If you are unhappy with any aspect of our service or products then please contact us - firstname.lastname@example.org.
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Secure on-line payment is available via WorldPay.